Reach the right team directly. Average first response: under 2 minutes on chat, under 2 hours on email.
We'd love to hear from you — whether you're a trader, a business partner, or press. Every message is answered by a human on the PayBit team.
24/7 support in the app and on web — typical reply under 2 minutes.
[email protected] · PGP key on disclosure page · bounty up to $1M.
For account issues, please use live chat in-app — it's the fastest way to reach verified support.
Six specialist teams, each with a published response SLA. No tickets lost in the void.
Verification, deposits and withdrawals, 2FA recovery, lost access and general account help.
[email protected]Enterprise onboarding, custom pricing, RFPs and procurement. Book a call with a named AE.
[email protected]Interview requests, press kits, company quotes and official statements.
[email protected]Law enforcement, regulator correspondence, subpoenas and compliance questionnaires.
[email protected]Co-marketing, ecosystem grants, exchange listings and technology integrations.
[email protected]Open roles across engineering, design, risk and operations. We hire globally, remote-first.
[email protected]Every chat is answered by a human on the PayBit support team. We hire in 12 time zones so there's always someone on shift — and we publish response-time metrics every month.
1m 42s across the last 30 days — measured, not promised.
87% of conversations end without needing a follow-up.
96% of users rate the experience 4 or 5 out of 5.
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The fastest path through support is often no ticket at all — 72% of questions are answered in our help center in under a minute.