Search 2,400+ articles, step-by-step tutorials and video guides. Or talk to us — we reply in under 2 minutes.
Eight well-curated topics covering 2,400+ articles — everything from opening an account to running production trading bots.
Updated every Monday based on reader signal. Clear, tested, written by PayBit operators.
Short, focused walkthroughs. Every video is 5 minutes or less — produced in-house, updated quarterly.
We publish our uptime publicly and never hide incidents. All core services have maintained 99.99% availability over the last 90 days.
Our guided troubleshooter diagnoses 80% of common issues in under 30 seconds — no support ticket needed.
Answer 3 quick questions and we'll tell you exactly what's happening with your transfer.
Select the currency and network — we'll check recent congestion and fees for you.
We'll compare against expected settlement times for that asset and your account tier.
Instant diagnosis, specific next steps, or a pre-filled ticket if human help is needed.
Every PayBit support agent is a full-time employee — not a contractor, not an AI. Average first-reply time: 1m 42s.
If your question needs an account look-up or a document attached, this is the fastest route. We respond in under 2 hours on weekdays.
Every ticket is end-to-end encrypted and accessible only to the assigned agent.
Based on the category, your ticket lands with the right specialist team — no transfers.
You'll get a ticket ID and real-time status updates, plus a notification when a human responds.